We ship your parcels free of charge within the US.

For shipments in Europe, shipments are free of charge for the entire continent.

If you would like to make changes to an order you have placed, please contact us as soon as possible. You can reach us by email at info@horll.com .

For each order placed with HORL 1993 an invoice is issued immediately after the order is placed.

You can find the current delivery times on the product detail page of the respective item.

To cancel an existing order, please contact our customer service as soon as possible. You can reach the customer service from Monday to Friday at contact page or email. If you have already received the email with the shipping confirmation, it is no longer possible to cancel the order. In this case, you can return your order together with the revocation form.

If a payment has not been accepted, this can have various reasons. In this case, please contact the respective payment provider directly. If none of the offered payment methods work, please contact us at info@horll.com .

If you need help entering your address in the order process, please send us an email to info@horll.com.

Tax-Exempt Orders (USA)

At this time, we are unable to process tax-exempt orders for U.S. customers, even if a valid resale certificate or business tax ID is provided. All orders placed through our website will include applicable sales tax based on the shipping destination.

The shipment is considered to have been successfully delivered when the shipping service provider has successfully deposited the order at the agreed location. In this case, the buyer has no claim against HORL 1993 or the shipping service provider after the goods have been deposited. Please ensure that your order is received in person, as it cannot be resent.